Services

EPASS Ltd.. provides its customers with a wide range of services related to the maintenance and development of ERP EPASS®. Our service program guarantees our customers optimal services for repairs, servicing, and continuous innovation and updates to the system. The customer can choose the most suitable service that meets their needs by discussing it with our consultants.

Servicing the System

Resolving Error Conditions Caused by

ERP EPASS® failure (after warranty period)
Failure due to force majeure
Failure caused by HW equipment (computer, server, printer,…)
A fault in third-party software products on which IS EPASS® is based or with which IS EPASS® interacts directly: (operating system, database system, presentation system, communication system,…)

Information System and Data Maintenance

Verification of the formal correctness of the data
Checking indexes and reindexing index files, checking and updating statistics

Hotline (Counselling – Consultation)

Control of the program in specific user conditions and in different situations of ERP EPASS® operation
Consultation on data recording in specific conditions and situations of ERP EPASS® operation

Development and Modification of the System

This is a package of services that aims to enhance the system comprehensively. The package includes delivering updated versions of the system, an installer, and a script to update the database. The development of the system continues due to legislative changes, new functionalities, and enhancements in the user experience while using the system.

Other Services

EPASS s.r.o. offers services related to the implementation and deployment of the information system.

system integration
system analyses
consulting services
specific system modifications according to customer requirements
training

Services not Directly Related to ERP EPASS®

outsourcing of development capacities (COM, Delphi, .NET, SQL Server, …)
creation of customer WEB interfaces
customization of Microsoft SharePoint Portal Server
custom applications built on Microsoft Exchange Server
financial analysis and consulting in the field of strategic and business planning
ICT infrastructure consulting services